Privacy Policy
Privacy Policy
This Privacy Policy explains how Rem3dy Health Limited trading as Nourished (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or make a purchase from www.get-nourished.com (the “Site”).
For the purposes of applicable data protection law, Rem3dy Health Limited is the Data Controller.
1. Who we are
Rem3dy Health Limited
Company Number: 12009187
Registered Office:
Unit 2, Alpha Business Park
Bevan Way
Smethwick
B66 1BZ
United Kingdom
Email: customerlove@get-nourished.com
2. Personal information we collect
We collect personal data about you in the following ways:
Information you provide directly
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Name
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Email address
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Phone number
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Billing and delivery address
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Account login details
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Customer service communications
Order and subscription data
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Order history
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Subscription preferences
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Product selections
Personalisation data (questionnaire)
We collect self-declared lifestyle and wellness information through our questionnaire to provide personalised product recommendations.
This data:
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is provided voluntarily by you
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is used solely for personalisation
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does not constitute special category health data under UK GDPR
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is not used for medical diagnosis or treatment
Automatically collected information
When you visit the Site, we may collect:
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IP address
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Browser type and device information
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Time zone
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Website usage data (e.g. pages viewed, interactions)
3. How we use your personal information
We use your personal data to:
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Process and fulfil your orders
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Manage subscriptions
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Provide customer support
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Communicate with you about your orders or account
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Send marketing communications (where you have given consent)
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Personalise your experience and product recommendations
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Improve our website and services
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Prevent fraud and ensure security
4. Legal basis for processing
We process your personal data under the following lawful bases:
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Contractual necessity – to fulfil orders and provide services
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Consent – for marketing communications and cookies where applicable
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Legitimate interests – to operate and improve our business and prevent fraud
5. Cookies and tracking technologies
We use cookies and similar technologies to operate and improve our Site.
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Strictly necessary cookies are always active
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Analytics and marketing cookies are managed through a cookie consent management platform, which provides users with clear choices to accept, reject or manage their preferences
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You can update or withdraw your consent at any time via the cookie settings available on our Site
We continue to review and refine our use of cookies and tracking technologies to ensure alignment with applicable data protection laws, including UK GDPR and PECR.
6. Sharing your personal information
We share your personal data with trusted third-party service providers who act as Data Processors, including:
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Shopify – website and order management
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Klaviyo – email and SMS communications
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Recharge – subscription management
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Gorgias – customer support
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Payment providers (e.g. Stripe, PayPal)
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Analytics providers (e.g. Google Analytics, where applicable)
These providers process data on our behalf under contractual agreements.
We may also share your personal data:
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to comply with legal obligations
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to respond to lawful requests
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to protect our rights or prevent fraud
We do not sell your personal data.
7. International data transfers
Some of our service providers may process your data outside the UK or EEA.
Where this occurs, we ensure appropriate safeguards are in place, including:
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Standard Contractual Clauses (SCCs)
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Adequacy decisions where applicable
8. Data retention
We retain your personal data only as long as necessary:
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Order and financial data: typically 6–7 years (legal and tax requirements)
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Marketing data: until you withdraw consent or become inactive
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Account data: while your account remains active
We securely delete or anonymise data when it is no longer required.
9. Your rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict processing
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Object to processing
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Request data portability
To exercise your rights, please contact:
customerlove@get-nourished.com
You also have the right to lodge a complaint with the Information Commissioner's Office.
10. Data security
We implement appropriate technical and organisational measures to protect your personal data, including:
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Secure cloud-based systems
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Role-based access controls
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Encryption where applicable
11. Data breaches
We maintain procedures to identify, report and manage personal data breaches in accordance with UK GDPR, including notifying the Information Commissioner's Office where required.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.