Terms & Conditions
Nourished Subscription Terms and Conditions
These Terms and Conditions apply to subscription purchases made through the Nourished website (www.get-nourished.com).
Please read these Terms carefully before placing an order. By purchasing a subscription, you agree to be bound by these Terms.
Nothing in these Terms affects your statutory rights under UK consumer law.
- Company Information
Nourished products and subscription services are provided by:
Rem3dy Health Limited
Registered in England and Wales
Company Number: 12009187
Registered Office:
Unit 2, Alpha Business Park, Bevan Way, Smethwick, B66 1BZ
Customer Support
Email: customerlove@get-nourished.com
WhatsApp: 07480 542896 (this number does not accept incoming calls)
- Our Subscription Service
Nourished provides personalised vitamin and supplement subscriptions delivered to customers within the United Kingdom.
Subscriptions are processed via our subscription platform to ensure regular deliveries without interruption.
We offer the following subscription options:
- Flexible Monthly Subscription (every 28 days)
- 3-Month Bundle Subscription (every 84 days)
- Annual Bundle Subscription (delivered every 28 days, billed annually)
Before completing your purchase, you will be clearly presented with:
- the subscription price
- delivery frequency
- billing frequency
- any applicable discounts
- Auto-Renewal and Payment
Subscriptions automatically renew at the end of each billing cycle unless cancelled.
By purchasing a subscription, you authorise Rem3dy Health Limited to charge your chosen payment method on each renewal date.
👉 The auto-renewal nature of the subscription and the associated recurring payment obligations are clearly presented to you before purchase.
Payments will continue to be taken automatically until the subscription is cancelled.
You will receive an order confirmation email after completing your purchase.
For longer-term subscriptions (e.g. annual plans), we may send reminder notifications prior to renewal.
- Renewal Reminder Notifications
We may send renewal reminders, particularly for longer-term subscriptions.
These may include:
- upcoming renewal date
- renewal price
- instructions on how to cancel or manage your subscription
Customers remain responsible for managing their subscriptions before the next order is processed.
- Managing Your Subscription
You can pause, amend or cancel your subscription at any time.
Changes must be made before the next order is processed to prevent the next shipment from being produced and dispatched.
You can manage your subscription by:
- logging into your account
- contacting customer support
Once processed, cancellation will apply to future orders not yet in production.
Order Production Cut-Off
Nourished products are manufactured specifically for each customer.
Once an order has entered production, it may no longer be possible to amend or cancel that order for the current cycle.
- Cooling-Off Rights
Under UK consumer law, you have the right to cancel your order within 14 days of receiving your first delivery.
Where you have requested us to begin production during this period and personalised goods have been produced, we may deduct a reasonable amount reflecting work already carried out, in accordance with the Consumer Contracts Regulations.
This does not affect your statutory rights in relation to faulty or misdescribed goods.
- Prepaid Bundles
3-Month and Annual subscriptions are prepaid.
If cancelled early, you may be entitled to a pro-rata refund for any undelivered subscription periods, taking into account any promotional discounts applied.
Refunds will not be issued for deliveries already dispatched or consumed.
- Delivery
Delivery is available within the United Kingdom.
Delivery is free for orders over £15.
Orders are typically delivered within 7 days.
Delivery times may vary depending on production schedules or courier performance.
Risk in the goods passes to you upon delivery to the address provided, in accordance with applicable consumer law.
- Returns and Faulty Goods
Due to the personalised nature of our products, returns for change of mind are not accepted once production has begun.
However, your statutory rights are not affected.
If goods are faulty, damaged or not as described, we will provide a replacement or refund.
We may request photographic evidence to support claims.
- Health Disclaimer
Nourished products are food supplements and are not intended to diagnose, treat, cure or prevent disease.
They should not replace a varied diet and healthy lifestyle.
Customers should consult a healthcare professional where appropriate.
- Personalisation and Recommendations
Products may be personalised based on information provided by customers.
This may be processed using automated tools or algorithms to generate recommendations.
- Recommendations are for general wellness purposes only
- They do not constitute medical advice
- No specific outcomes are guaranteed
Customers are responsible for the accuracy of information provided.
Personal data is processed in accordance with our Privacy Policy.
- Loyalty and Rewards Programme
Customers may participate in our loyalty programme.
We may update programme rules from time to time.
Changes will not affect rewards already redeemed.
- Promotional Discounts
Discount codes apply only as specified.
Unless otherwise stated:
- valid on first subscription purchase only
- not applicable to bundles or gift products
- one code per transaction
- Reviews
Customers may submit reviews.
We reserve the right to moderate reviews to ensure authenticity and fairness.
- Fraud Prevention
We reserve the right to cancel or suspend orders where fraudulent activity is suspected.
- Intellectual Property
All website content is owned by or licensed to Rem3dy Health Limited.
- Limitation of Liability
Nothing excludes liability for death, personal injury or fraud.
We are not liable for indirect or consequential losses.
- Events Outside Our Control
We are not responsible for delays caused by events outside our control.
- Complaints
Complaints can be submitted to customerlove@get-nourished.com.
We aim to respond within 5 working days.
- Changes to These Terms
We may update these Terms.
Where changes materially affect subscriptions, customers will be notified.
- Governing Law
These Terms are governed by the laws of England and Wales.