Terms & Conditions
All subscriptions of Nourished are processed via recharge to ensure your monthly boxes are processed with no interruptions. We have 3 different subscription options for you to choose from:
Flexible monthly subscription (ships & renews every 28 days)
3 monthly bundle (ships & renews every 84 days)
Annual bundle subscription (Ships every 28 days & renews every 12 months)
You can pause, amend or cancel your subscription anytime up to 24 hours before your recurring order is due.
We have two ways to cancel:
If you have registered for an online account, login and head to our subscription page. You can make a cancellation request direct to our team. You will receive a confirmation once the cancellation has been processed. Or reach out to our team at email@example.com to make any amendments, updates and cancellations.
Your subscription charge will be deducted from your chosen payment card 28 days after your first payment. Subscriptions will auto renew until cancelled, unless you make any amendments to your subscription.
Delivery & Tracking
Free delivery over £15
All of our monthly Nourished subscription boxes are delivered via DPD. The cost of shipping within the UK is included in the cost of subscription. For international deliveries, shipping will be added on at checkout.
All orders are made specially for you, with great care and attention. We ask all our UK customers to allow 7 days to receive their first Nourished box from point of placing their order.
We are currently no longer shipping outside of the UK. For US & Canada please use our US site to place your order.
Our shipping handler will attempt delivery to your registered shipping address twice. If the shipping handler is unable to make a delivery the items may be returned to us and additional shipping charges incurred.
If you do require any help please reach out to our team firstname.lastname@example.org
Our stacks are personalised products therefore we are unable to accept returns or offer refunds unless faulty. If the item you have received is faulty, please contact our team with your registered email address, order number and photos of the product.
If you have purchased from our 'Lifestack' range, please contact our team at email@example.com who will be happy to assist with our returns procedure within 28 days of purchase.
If you do have any questions about your subscription or your Nourished box please contact our customer love team by emailing firstname.lastname@example.org
Rewards and Loyalty
To access your loyalty account, you must first register your email and create a password. Once this has been completed, you will then have access to the reward section in which you can earn reward points. You will also be able to view your current reward points balance here too.
At any time and without prior notice, Nourished may change the available rewards by withdrawing, limiting, modifying, or cancelling the continued availability of a reward or the number of points required to obtain a particular reward or tier.
By signing up to our loyalty program, we may collect, hold, use, or disclose information internally about you in connection with your account, points, or rewards. Information may include personal information and transactional details relating to points earned and requests for rewards. We will use this information for purposes of our loyalty program to provide and market rewards and services to you.
If you have any questions about your subscription or your Nourished box please contact our customer love team by emailing email@example.com.